How Can We Help Today?
Whether you have a question about a cold plunge, need help choosing the right smith machine, or want an update on your order, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. Once your order ships, you will receive a tracking number via email so you can follow its progress.
How do I track my order?
After your order is processed and shipped, we send a confirmation email with your tracking details. You can use that link to check real-time delivery status directly from the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your training or recovery setup, please refer to our Return Policy page for complete details on how to start a return.
Can I exchange an item for a different model?
Exchanges are handled through our returns process. Simply initiate a return per our Return Policy and place a new order for the item you prefer, whether that is a different treadmill model or a different size infrared sauna.
How do I choose between different recovery equipment?
Consider your recovery goals and available space. Cold plunges focus on post-training muscle recovery, infrared saunas support deep relaxation and heat therapy, and red light therapy panels are designed to complement your rest routine. Our team is happy to help you decide.
Do your larger items like smith machines require assembly?
Most larger equipment such as smith machines, pilates reformers, and treadmills does require customer assembly. Detailed instructions and hardware are included with your order to guide you through the setup process.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response Times
Owned and operated by Fit Rest Recover, our support team aims to answer every inquiry within 24 hours.
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Your personal information is protected with industry-standard encryption throughout every interaction.
Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
If your fitness or recovery equipment is not right for your space, our return policy has you covered.
